FAQ's
Q. Who will be cleaning my home?
A. We make every effort to send the same team of professional cleaners each visit. However, sometimes due to illness, vacations or other reasons, we have to substitute another member of staff.
Q. Are you insured and bonded?
A. Yes, a Certificate of Insurance will be sent upon request.
Q. Are your employees trustworthy?
A. Yes, we are all inter-related -cousins, sister-in-law, etc.
Q. Can my regular cleaner do additional projects not covered in my regular cleaning?
A. Yes, just call the office 24 hours before your scheduled cleaning.
Q. What happens if I'm not satisfied?
A. Just call within 24 hours and we will return for no additional charge
Q. Do I have to be home when the staff comes?
A. It is not necessary for you to be home as long as we have a way to get in whether it be by hiding a key or providing a key. If a key is provided only a supervisor will have access to the home. Keys are color and numerically coded by client.
Q. What if I need to change my cleaning appointment?
A. Not a problem. We ask that you give us 48 hours notice, so that we can adjust our schedule.
Q. How do I pay for services?
A. We ask that you pay at each visit. However, you may request that we send you a monthly invoice.
Q. What if something is damaged when my home is being cleaned?
A. Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced if repairing is not possible. Insurance claims will be filed when necessary.
Q. Do you offer gift certificates?
A. Yes, just contact our office at (617) 923-4880.